1. How satisfied are you with the process of making reservations ?
2.How satisfied are you with access to instruments?
3. What is your opinion on the fees charged for service?
4. How satisfied are you with billing?
5. How likely are you to seek services from BORC again?
6. How likely are you to recommend BORC to a colleague or friend?
11. How would you rate your level of overall satisfaction with the services provided by BORC?