First-time users need to register an account on iLAB using their organization email address, which you can do by visiting this link: https://my.ilabsolutions.com/service_center/show_external/3591. For guidance on how to register your iLab account, reserve instruments, and request services, please visit How to Sign Up iLAB and Reserve Instruments.
Users with reserved time slots can cancel their appointments up to 24 hours before the scheduled start time without any charges. However, if users either arrive late for their scheduled appointment or cancel within 24 hours of the appointment, they will be billed for the originally scheduled duration.