Reservation and requesting services
The first-time user needs to register an account on iLAB with their organization email address (https://my.ilabsolutions.com/service_center/show_external/3591). Please visit How to Sign Up iLAB and Reserve Instruments to learn how to register an iLab account, reserve instruments and request services.
Users who have scheduled time may cancel up to 24 hours before the actual start time. If users arrive late for a scheduled appointment or cancel within 24 hours of the appointment, they will be billed for the scheduled amount of time.
For service request, the users need to fill the Service Request Intake Form before submiting sany samples.